TWL Digital Product Refund Policy
1. Scope
This Policy applies to downloadable or otherwise digitally supplied products bought through TWL (Digital Products). They are supplied by Ndidi Ngwuluka Limited, a company registered in Nigeria, trading through TWL (TWL, we, us or our).
Read this Policy with the TWL Digital Product Terms and any product-specific terms shown before purchase.
2. 7-Day Money-Back Guarantee
Every TWL Digital Product comes with a 100% money-back guarantee for the first 7 calendar days after purchase.
Spend time with it. Use it. Sit with what it offers. If, within that 7-day period, you genuinely feel that the Digital Product has not helped you, email us and we will refund the full amount you paid. No explanation is required.
Why I offer this guarantee
I am aware this is a risk. Once you have downloaded a TWL Digital Product and any included bonuses, I cannot take them back or undo what you have read, worked through, planned, tracked, or put into practice. Someone could, in theory, buy a Digital Product, absorb everything it offers, and still ask for a refund.
But I would rather trust you than build TWL on suspicion.
I believe most people are honest, and I am willing to bet on that.
This guarantee applies even if you have downloaded or used the Digital Product.
To locate and verify the order, we need your name, checkout email, order number, product name, purchase date, and amount paid. We do not require a reason for the refund.
3. Technical issues and duplicate charges
Missing, defective, or inaccessible content
If a file is missing, corrupted, incomplete, defective, or inaccessible, contact us whenever the issue arises. We will work promptly to resend it, restore access, provide guidance, use another reasonable delivery method, or supply a working replacement.
If the problem is attributable to TWL and we cannot provide a working, materially conforming file or restore access within a reasonable time, we will refund the affected Digital Product. This technical-support commitment is not limited to the 7-day guarantee period.
Duplicate charge or purchase
We will refund a verified duplicate charge for the same transaction. We will also refund a verified accidental duplicate purchase of the same Digital Product for the same intended user. This does not cover separate licences intentionally bought for different users where offered.
4. Mandatory rights
We will provide any refund, repair, replacement, price reduction, or other remedy required by applicable law. Nothing in this Policy limits mandatory consumer rights, including rights concerning digital content that is faulty, misdescribed, or not supplied with reasonable care and skill.
If local law provides a cancellation period for digital content, your request or consent to immediate supply and acknowledgement may cause that right to end once supply begins, but only where and to the extent local law permits.
5. Requesting a refund or reporting an issue
Email hello@ndidingwuluka.com with the subject Digital Product Refund Request or Digital Product Technical Issue. Include your name, checkout email, order number, product name, purchase date, and amount paid. For a technical issue, include a clear description or screenshot of the error. Do not send passwords or full payment-card details.
For a 7-day money-back request, no reason or further explanation is required. For a technical issue, we may request non-sensitive information reasonably needed to diagnose and resolve the problem.
6. Approved refunds
We will initiate an approved refund within a reasonable time, normally to the original payment method through PayPal, Flutterwave, or Paystack, as applicable. The provider controls when funds appear and may apply its own processing times or currency treatment.
A refund is limited to the affected item or verified duplicate amount. Unless applicable law requires otherwise, we are not responsible for exchange-rate differences or independent provider fees.
After a full refund, your licence ends. You must stop using and delete downloaded or printed copies, except where applicable law allows you to retain them.
Contacting us first may allow prompt resolution, but does not prevent a lawful chargeback, payment-provider dispute, or other mandatory remedy.
7. Governing law and disputes
This Policy is governed by the laws of the Federal Republic of Nigeria.
If a dispute arises, first email hello@ndidingwuluka.com with the issue and resolution sought. Both sides will try in good faith to resolve it directly. If unresolved, the parties may use mediation where appropriate and mutually agreed. The courts of competent jurisdiction in Nigeria may hear any dispute that is still unresolved.
Mandatory local protections, remedies and rights to bring proceedings remain available where they cannot lawfully be waived.
8. Contact
Ndidi Ngwuluka Limited
KT Building, Bukuru-Du, 930281, Nigeria
hello@ndidingwuluka.com